Here is a complete and professionally written Shipping and Delivery Policy for Centum Publication, based on the details you provided:
Shipping and Delivery Policy
Thank you for shopping at Centum Publication. We are committed to ensuring that your order is processed, shipped, and delivered in a smooth and timely manner. Please review our shipping and delivery terms below:
1. Order Processing Time
- All orders are typically processed and dispatched within 2 to 4 business days from the date of order placement.
- Order processing excludes Sundays and public holidays.
- Once your order is dispatched, you will receive an email notification with the tracking link and AWB number.
- You can also find tracking details under My Account > Orders > Track Orders.
2. Shipping Partners
- We use Shiprocket as our logistics aggregator for domestic shipping.
- Delivery is fulfilled through leading courier services such as:
- Delhivery
- XpressBees
- DTDC
- ShadowFax
- You will receive a Shiprocket tracking link with live updates once your order is dispatched.
3. Shipping Charges
- Courier charges are calculated based on the delivery distance and weight of the shipment.
- These charges will be reflected at the time of checkout.
4. Delivery Attempts
- Courier partners will make up to three (3) delivery attempts.
- A phone call may be made by the delivery agent before attempting delivery.
- If the recipient is not reachable or the delivery fails after 3 attempts, the package will be returned to origin. In such cases, additional re-shipping charges may apply.
5. Tracking Your Order
- You will receive a tracking link via email once your order has been dispatched.
- You may also track your order at any time by logging into your account and visiting My Account > Orders > Track Orders.
6. Delivery Timeline
- Estimated delivery time depends on the destination and courier partner.
- Delivery typically takes 4 to 8 working days post-dispatch, depending on your location.
7. Return & Refund Policy
- We offer a 5-day return policy from the date of delivery.
- To be eligible for return or refund, customers must record an opening video of the package at the time of unboxing.
- The video must clearly show:
- The sealed package,
- The unpacking process in one continuous take,
- Any damage, missing, or incorrect items.
- Returns/refunds may be denied if the video is not provided or if the return request is made after 5 days of delivery.
8. Important Notes
- We are not responsible for delays caused by natural calamities, public holidays, strikes, or courier company issues.
- Once an order is marked “Delivered” by the courier partner, any dispute regarding non-receipt must be raised within 48 hours.
- Please ensure your shipping address and contact details are accurate at the time of placing the order.
For any issues related to shipping or delivery, feel free to contact us at [contact@wishallbook.com], and include your order number and tracking ID.